Privacy Policy

In this Privacy Policy, we will explain to our visitors and users all the ways and means we protect and process the data collected on our platform.

We take the protection of the personal data we collect and store extremely seriously, and in this document we will explain in detail how and why we collect it, and how you can ask to have your data removed, altered or deleted from our servers.

If you have any questions, you can contact our team directly via the contact tab.

1 - About the Origin of your Personal Data

Our website may collect some of your personal data for different purposes. To collect this data, we use the following technologies:

  • Website: On our website you can fill in forms, send comments and questions, contact our team or register on our platform, and your details will be saved for later.
  • Messages and communications: When you communicate with our team, whether by Whatsapp, SMS, e-mail or any other type of chat, some data may be saved for future reference and to facilitate communication with our customers and users.
  • Offline mode: Some data may be collected offline, for example at events and organisations, where we may collect your email or other data in order to maintain communication and necessary information that you need to be aware of.
  • Third-party dataSometimes third parties may send our company some of your data, such as data received from social media (such as Facebook, Instagram, Tiktok or other social networks), the government or payment intermediaries.

2 - How and why we collect your data:

It is important that you, our user or visitor, know how and what personal data we collect and use when you visit our website. We emphasise that we always try to collect as little data as possible for your greater security, but some data is essential for us to be able to deliver the best possible service and even for the operation of the site, as described below:

  • Marketing: When you fill in forms and register on the site, you may receive emails with promotions and news from the site. We may collect your name, e-mail address and telephone number.
  • Site navigation: when you browse our website, we automatically collect data such as your IP address, browser type, pages accessed, time spent on each page and other information.
  • Contact information: when you contact us, whether by e-mail, telephone or chat, we collect your contact information, such as your name, e-mail address, telephone number and the message you sent us.
  • Iinformation on the use of services: when you use our services, we collect data about your activities, such as the searches you carry out, the videos you watch, the pages you visit and the purchases you make and when you share photos, comments, suggestions, questions, answers, information, texts, files, graphics, videos or other materials with us, we collect the information you send us.
  • Localisation information: when you use our services, we collect precise location data to provide you with the services you need.

you requested. For example, when you request a delivery service, we collect your address in order to send the delivery to the right place.

3 - About the use of Cookies

We use cookies on our website and applications to improve your browsing experience on our website. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. 

Cookies allow us to recognise your browser and provide you with the best experience when browsing our website. In addition, cookies help us understand which sections of the site are most interesting to you and which content can be recommended to you.

You can block cookies in your browser at any time, or clear your cache to remove them.

It is important to note that we try to minimise the use of non-essential cookies, but we use the necessary ones to deliver a better service, in accordance with the legitimate interest provision in the LGPD. You can deactivate them in your browser at any time.

4 - With whom we share your personal data:

Service providers: we share your personal data with our service providers, who provide marketing, data analysis, payment, emailing and other services for us. These service providers may only use your personal data to perform these services for us and in accordance with our instructions.

Advertisers and Commercial Partners: It is also possible that we share your personal data with advertising companies or business partners. However, we only share your personal data in accordance with your instructions.

Online Communities: when you join one of our online communities, your personal data can be seen by other members of that community. 

Investors: we may share your personal data with our investors. However, we only share your personal data in accordance with your instructions.

Subsidiaries: we may share your personal data with our affiliates and subsidiaries. However, we only share your personal data in accordance with your instructions.

Government authorities and other parties: sometimes we may be required by law to release or disclose your data to government authorities or other parties as required by law. Or for other reasons, such as:

(i) To fulfil a legal obligation; 

(ii) Protect the rights, property or security of the Site; 

(iii) To prevent actual or potential damage to property or the safety of persons;

(iv) Otherwise, as permitted by law.

5- About your rights in relation to the data collected

The purpose of this text is to clarify for our readers and visitors what their rights are with regard to personal data.

According to General Personal Data Protection Law (LGPD), everyone has the right to information, transparency, freedom and autonomy in decision-making.

With regard to personal data, the individual has the right of access, correction, deletion, portability, restriction of processing and objection.

You also have the right to refuse at any time to have your personal data used for marketing purposes and to receive commercial communications.

To exercise your rights, simply contact our team.

We clarify that personal data is treated confidentially and that we take any and all security measures necessary to guarantee data protection.

6 - On the security we apply to the processing of your data

Security is one of the fundamental pillars of our privacy policy.

All personal data you provide to the website will be treated with total confidentiality and security, in accordance with the applicable legal regulations.

To guarantee the protection of your personal data, the site uses various security measures, such as:

  • SSL (Secure Socket Layer) encryption;
  • Firewalls;
  • Intrusion detection systems;
  • Constant network monitoring;
  • Use secure passwords;
  • Periodic verification of system security.

All personal information is stored on secure servers, protected against unauthorised access, using the most modern and advanced security systems.

Our security team is constantly monitoring systems and updating protection measures to ensure that your data is always safe.

If you have any questions or concerns about the security of your personal data, please contact us.

7 - Request for modification, removal or alteration

We understand that you may wish to modify, remove or change your personal data. 

If you wish to make a change, removal or modification, please contact us and we will do our best to fulfil your request. However, please bear in mind that in some cases it may not be possible to fulfil your request, especially if it is necessary to comply with our legal or contractual obligations.

Also, please remember that if you request the removal of your personal data from our database, this may affect the use of our website and services. If you are unable to make a change or modification, or if you wish to delete your personal data, please contact us to discuss other options by clicking on the contact tab.